From opening an account to withdrawals, bonuses to betting rules — you'll find support for everything on tkbeat right here. We're always with you.
Select the category that best matches your issue below and get a quick resolution.
Everything you need to know about opening a new account, mobile number verification, KYC submission, and account activation.
Resolve issues with deposits, limits, stuck payments, and transactions via Mobile Pay, Nagad, and Rocket.
How to withdraw, processing times, minimum amounts, and what to do if a withdrawal is rejected.
All your questions about welcome bonuses, reload bonuses, referral offers, voucher redemption, and bonus terms and conditions.
Detailed explanations of bet types, how to understand odds, bet cancellation policy, and a live betting guide.
Forgot your password, suspicious login activity, enabling two-factor authentication, and keeping your account secure.
Mobile app download, login issues, pages not loading, and any other technical problems.
VIP level upgrades, points earning rules, redemption process, and dedicated manager contact.
Setting personal limits, temporarily suspending your account, preventing betting addiction, and self-exclusion.
Create a free tkbeat account in just 2 minutes using your mobile number. Once you verify the OTP, your account is ready to go.
Deposit easily with Mobile Pay or Nagad. Minimum deposit is just ৳200. First-time depositors also receive a welcome bonus.
Bet on cricket, football, kabaddi, and more. With live betting, you can read the game in real time and place your bets accordingly.
Your winnings will be sent directly to your Mobile Pay or Nagad number. Silver and higher VIP members receive faster withdrawals.
For any issue, reach tkbeat via Live Chat or email. Our support team is available 24 hours a day.
Most deposit issues are caused by an incorrect mobile banking number, network problems, or exceeding the daily transaction limit. Please check the following:
If the issue persists, send a screenshot via Live Chat and our team will resolve it promptly.
Withdrawal requests on tkbeat are typically processed within 15 minutes to 2 hours. First-time withdrawals or unverified accounts may take a little longer.
Requests made between midnight and 6 AM may be processed in the morning. The minimum withdrawal amount is BDT 300.
To withdraw on tkbeat, your account's mobile number and payment number do not have to match, but your account verification must be completed.
Before making your first withdrawal on tkbeat, you need to complete account verification (KYC). This is purely for security — to keep your funds safe. Verification generally requires a photo of your National ID or passport and a selfie.
When taking photos, make sure the image is clear, nothing is cut off, and the lighting is adequate. Blurry or unclear photos may delay verification. Verification is typically completed within 24 hours.
On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. Your password must be at least 8 characters long and should include a mix of letters and numbers.
If your mobile number has also changed, contact support directly and verify your identity using your account details. The tkbeat support team always verifies your identity before assisting — never share your password with anyone who asks for it over the phone.
Promotional bonuses are usually credited automatically once the conditions are met, though there can sometimes be a delay. If your bonus hasn't arrived more than 1 hour after your deposit, please check the following:
If the issue continues, contact live chat with a screenshot of your deposit along with the date and time. The tkbeat support team will manually add the bonus for you.
Odds in live betting change rapidly. If the odds shift after you click to place a bet, the system will automatically reject it — this is normal. Enabling the "Accept Odds Changes" option on tkbeat will reduce this problem. You can turn it on in your settings.
A weak internet connection can also cause issues placing bets. Make sure you're on a stable connection during live betting.
Tkbeat may suspend accounts for violating rules, fraudulent activity, or creating multiple accounts. If you believe your account was closed in error, email support@tkbeat.biz. Your case will be reviewed and a response provided within 48 hours.
First, force-close the app and reopen it. If that doesn't work, restart your phone. If the issue persists, uninstall the app and download a fresh copy. The latest version is always available on the tkbeat website. Older versions may cause login issues.
Tkbeat will never ask for your password, OTP, or banking PIN by phone or message. If you receive any such request, it may be fraudulent — report it immediately to support@tkbeat.biz.
Reach tkbeat support whichever way works best for you.
For the fastest support, use Live Chat. You'll usually get a response within 5 minutes.
Available 24/7For complex issues or when you need to attach documents, send us an email. You'll receive a detailed response within 24 hours.
support@tkbeat.bizDedicated hotline for Platinum and Diamond members. Find the number in your account dashboard.
For Platinum+ MembersHere are answers to the most frequently asked questions at the tkbeat Help Center.